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FAQ

      QWhat are the requirements needed to rent a car?
     A

     Age: Between 23 and 65 years old
     License: A valid Singapore Class 3 driving license or a valid international driving licence
     Payment: Cash or credit card. (Deposit of $500 is applicable for daily rental)

     QCan anyone other than myself drive the car?
     AYes, additional driver is allowed but this information must be provided prior to check-out of car. This additional driver must also fulfill the basic requirements for car rental.
     
     QHow can I make reservation for rental to Malaysia?
     APlease inform us of your intention to drive to Malaysia when you make your reservation. Daily rental charges will be based on brochure rates and there will be an additional charge for usage in Malaysia.
     
     QWhat happens if I can't return the car on time?
     AOne-fifth of the daily rental rate will be charged for every additional hour of late return.
     
     QWho do I contact if there is a problem with my rental vehicle?
     AWe have a 24-hour Breakdown Service and you may reach us at handphone 9785 8800 for any problem encountered with our vehicle.
     
     QCan I reserve a vehicle for more than thirty days?
     AYes, but with the standard deposit [monthly rate plus one month deposit] paid.
     
     QCan I change or cancel my reservation online? Is there a penalty cancellation fee on my reservation?
     AYou may send us an email to change or cancel your reservation. However, if notice is given less than 24 hours before the date and time of reservation, a cancellation fee of $107 applies.
     
     QIs the vehicle insurance included in the daily rental rate?
     AYes. We provide comprehensive insurance for our vehicles, i.e. it covers both our vehicle as well as the third party's.
     
     QIf I have my own personal accident insurance, do I still need to purchase one?
     APurchase of Personal Accident Insurance is optional.
     
     QIs delivery or collection service available?
     AYes. There is a minimum service fee of $30 (before GST) for any delivery or collection of vehicle.
     
     QWhat does "excess" mean?
     AIt means the liability that the hirer should bear in event of any damages or accidents to the rental vehicle. Non-waiverable excess (NWE) is the reduced excess when the additional insurance benefit, Collision Damage Reduction (CDR) is purchased.
     
     QWhat type of credit cards do you accept?
     AVisa, MasterCard, American Express and Diners Club V card.
     
     QIs petrol at the hirer's expense?
     AYes, the hirer has to refill the petrol to its original level. If not, it will be chargeable to the hirer.