|
Q |
What are the requirements needed to rent a car? |
| A |
|
| Q | Can anyone other than myself drive the car? |
| A |
Yes, additional driver is allowed but this information
must be provided prior to check-out of car. This additional driver must also
fulfill the basic requirements for car rental.
|
| Q | How can I make reservation for rental to Malaysia? |
| A |
Please inform us of your intention to drive to
Malaysia when you make your reservation. Daily rental charges will
be based on brochure rates and there will be an additional charge for
usage in Malaysia.
|
| Q | What happens if I can't return the car on time? |
| A |
One-fifth of the daily rental rate will be charged for
every additional hour of late return.
|
| Q | Who do I contact if there is a problem with my rental vehicle? |
| A |
We have a 24-hour Breakdown Service and you may reach
us at handphone 9785 8800 for any problem encountered with our vehicle.
|
| Q |
Can I reserve a vehicle for more than
|
| A |
Yes, but with the standard deposit [monthly rate plus
one month deposit] paid.
|
| Q | Can I change or cancel my reservation online? Is there a penalty cancellation fee on my reservation? |
| A |
You may send us an email to change or cancel your
reservation. However, if notice is given less than 24 hours before the date and
time of reservation, a cancellation fee of $107/- applies.
|
| Q | Is the vehicle insurance included in the daily rental rate? |
| A |
Yes. We provide comprehensive insurance for our
vehicles, i.e. it covers both our vehicle as well as the third party's.
|
| Q | If I have my own personal accident insurance, do I still need to purchase one? |
| A |
Purchase of Personal Accident Insurance is optional.
|
| Q | Is delivery or collection service available? |
| A |
Yes. There is a minimum service fee of $25 for any delivery or collection of vehicle.
|
| Q | What does "excess" mean? |
| A |
It means the liability that the hirer should bear in
event of any damages or accidents to the rental vehicle. "Non-waiverable
excess" is the reduced excess when the additional insurance benefit,
Collision Damage Reduction (CDR) is purchased.
|
| Q | What type of credit cards do you accept? |
| A |
Visa, Master card and American Express.
|
| Q | Is petrol at the hirer's expense? |
| A |
Yes, the hirer has to refill the petrol to its
original level. If not, it will be chargeable to the hirer.
|
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Copyright © 2006-2008 ComfortDelGro Rent-A-Car Pte Ltd | Company Registration No. 198105775H |
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