We value our customers’ feedback. Find out what some of our customers in Singapore are saying about our car rental & leasing services.
Thank you and your team for confirming we have the right partner in ComfortDelGro Rent-A-Car for our car rental needs. Your team is indeed “a team of well-trained and dedicated staff providing fast, efficient and professional services”.
The reason I have chosen to remain with ComfortDelGro Rent-A-Car is due to the outstanding service I have received over the past six years of dealing with your company. Every time I needed servicing or support, your team has worked around my schedule to provide fast and friendly service. It has made a real difference to have a no-hassle car lease. Please pass on my thanks to them.
I am obliged to express our amazing experience when we were served by Angeline, on numerous occasions. She approached me with prompt and efficient response each time I have doubt. Her attitude has always been very sincere and seems to understand our company culture well. When one of my directors met with a traffic accident, Angeline was on high alert and given her full attention to the matter. She contacted all concerned parties to assist my director at the accident scene and let him feel that he is not alone, as a foreigner in Singapore.
Recently, the other director had some minor tyre issue which we required support from the maintenance team. I contacted Mr Alex who attended to the issue within an hour. The issue was solved promptly.
I am writing to compliment Madeline and Alex, staff of ComfortDelGro Rent-A-Car. I was cleaning our long term rented car when I noticed one nail stuck on my left rear tyre and the other on my right rear tyre. I messaged Madeline and she responded immediately. She contacted the mobile mechanic, Alex who arrived in 30 minutes. Alex then told me he needed 30 minutes to fix the rear tyres and proceeded to do the work. After half an hour, he told me there weren't any real damage to the rear tyres but instead found another longer nail stuck to the front tyre which resulted in air leak. That's very professional and thoughful of Alex to conduct checks on all tyres and spot the real cause of problem. Alex did an excellent, quick and professional job which surpassed my expectations. As for Madeline, she has provided excellent and prompt service since I took over this car. She has co-ordinated well on various occasions and helped me many times.
I am pleased with the services provided by your Mobile Car Doctor, Iskandar. I received a helpful service on one December night from him. Iskandar came swiftly from Woodlands area to the south end of the island. His amazing skilful service had gotten the problem solved and allows me to have a peaceful night.
This is the first time I'm engaging ComfortDelGro Rent-A-Car services and I'm impressed by Shirline's service attitude. She patiently and professionally answered all my questions and guided me through the rental procedures. She is pro-active, polite and professional. As the collection point was a common carpark, she triple checked with me on the location to ensure the correct delivery place. The sound system controller on the steering wheel was not working, it was nothing major but she still call to inform me about it. She actively kept me updated and provided me with various options. After collection, I noticed the car's road tax was expiring and emailed her. She assisted in forwarding the email to the respective department. When returning the car, she went the extra mile to help me change the person-of-contact information as I was unavailable at the last minute. After that, she assisted in checking the status of deposit refund which I believe is not within her job scope. With such services, I would definitely return and engage your service again.
Am extremely satisfied with the condition of the rented car. To be honest, it is almost as good as brand new. I would also like to commend Vincent for his excellent customer service and for being polite, cheerful and positive at all times.
I would like to compliment ComfortDelGro Rent-A-Car on the excellent service I received yesterday. My car had to go in for service and the entire process was completely hassle free. The car was returned on-time and completely detailed inside and out. Very nice work!